The definition of service CRM will differ depending on the objectives of those you speak with.
Effective customer service will come from being able to quickly understand the needs of the customer and matching your service to their needs in the shortest time possible.
WiredContact Service CRM ensures you associate the account, contact and service agreements centrally so that decisions can be taken based on priorities which can change based on case metrics.
Depending on your preferences your clients will be able to
Easily create tickets for all issues, have them defined by product categories and assignments to staff or departments. You tell us what you need and we create the modifications to support your process.
Any additional fields you need are fully searchable for quick access and accurate reporting. Use alerts and notifications to ensure fast response times and escalation of serious issues to subject matter experts.
Flexible work flows ensure every vital step is completed as per your service level agreements.
WiredContact is able to integrate with most other database systems and many web applications.
No more "islands of data" with WiredContact you have one hub where all of the data each department needs is quickly accessible.
Permissions ensure that confidential data is protected, contractual terms cannot be altered thus ensuring your data handling remains compliant at all times.
Reports can be automatically emailed to staff / Partners / Venue at frequencies you determine.
Keeping your brand looking this good has never been so simple.
Every customer requires something unique. Set-up fee of £650 then prices as shown below with minimum of £60 per month on a one year agreement.
| Rental Option WiredContact Host & Manage Your System - no capital outlay |
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| £30 + Vat Single User (Named) Per Month |
£60 + Vat Multi User (Concurrent) Per Month |
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| Mobile Access |  |
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| Customer Portal | |
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| Website Integration | |
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| Ability to edit administer and integrate | |
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| SMS Messaging | |
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| Postcode Integration | +£10 | +£10 |
| Annual Updates | |
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| Buy Now | Buy Now | |
On-line registration ensures attendees data is captured automatically.
Sharing details with venues, exhibitors and other interested parties can be achieved quickly.
Reports can be automatically emailed to staff / Partners / Venue at frequencies you determine.
Keeping your brand looking this good has never been so simple.
Please complete the form here, you will receive an automated email in a couple of minutes. If this was your system the email could differ based on the nature of the enquiry.
A record would automatically enter your database. The customer service journey has started, how it progresses is up to you.
WiredContact is able to integrate with most other database systems and many web applications.